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The blackout management module allows the definition of event and CI blackouts from a web interface. The module has a granular security model that can be configured to precisely determine the type and duration of blackouts that users/groups can set. The modul...

In the standard object blackout, host values can be suggested in two independent ways, as shown in the screenshot below: 1.       Via the “Host” input box itself, if available (requires permission AllowBookHost) 2.       Via the “hosts” list button.     ...

Help pages In order to help users understand what they need to input, help files can be added. When available this help will be shown in ProactivePack as in the example below.     If a html file is available, then the question mark can be clicked to sho...

Custom blackout templates can be created using the using the file $PRODUCT_HOME/ /config/custom/customs_periods.cfg  A custom blackout template is made up of  2 parts: 1.       Custom blackout “macro” definition 2.       Each custom blackout item definitio...

Two main ways of communication can be used to send events to the cell and manage blackouts. Depending on architecture or security impacts one or both methods can be used. Here is a summary for each solution: Solution Communication details B...

Blackout profiles provide a simple yet powerful way to create complex blackout conditions. Multiple event conditions (e.g. on several hosts and/or objects) can be grouped together within a same profile. Once a blackout profile has been created, it can be used ...

Users who have the AllowImpactMode permission can create blackouts on Service model CI. ProactivePack then uses the standard BMC mechanisms to set/unset maintenance on a given CI. To do this : 1.       Select the “Business Service” blackout type in the “Add ...

    Parameter Description Default/Typical Values AllowActionBLACKOUT 1= Allow group to set periods only BLACKOUT mode 0= Disable group to set periods only BLACKOUT mode 0 or 1 AllowActionCLOS 1= Allow group...

 As for other modules, the main configuration files are in $PRODUCT_HOME/config but are overriden by the $PRODUCT_HOME/config/custom ones. Review and update the following configuration parameters. Parameter Description Default/typical valu...