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What's new in 24.03
This Appliance version 24.03 is based on CentOS Linux release 7.9.2009 Apache/2.4.58 PHP 8.1.27 PostgreSQL 15.6 Perl 5.16 BMC TrueSight CLI 11.3.07 ProactivePack version 24.03 For details on ProactivePack, refer to the ProactivePack User and Admini...
Release Notes
What is new in this version Global Non interactive mode for EncryptPassword.pl Online documentation available and linked into product Allow direct download of logs, configuration, data and PHP error files Bug fixes Blackout Management Custom Black...
Legal notice
Copyright This document and software are subject to copyright. You must not reproduce or publish this document in whole or in part for commercial gain without the prior written consent of ProactivePack SARL. You may reproduce and publish this document in whol...
Release Notes
What is new in this version Global Background images added/removed Blackout Management BigPanda support Helix Blackout : comment improvement Splash content changed from bar to pie to improve clarity Data Editor BigPanda support BHOM : manage...
Concepts
ProactivePack is a web-based application that provides IT Operations administrators and users with powerful tools that will help them in their daily tasks. Various modules co-exist in the ProactivePack platform. While the modules share a common infrastructu...
Architecture
The logical architecture of the solution is as follows. Core component The ProactivePack console is a web browser (Chrome, Internet Explorer, Firefox) Core component The ProactivePack server is the main server...
Deployment options
At high-level, ProactivePack can be deployed in 3 ways : The standard product installation consists in installing ProactivePack on a server provided by the customer The appliance is a pre-configured VMWare image that has the ProactivePack software preinsta...
General HW and SW Prerequisites
Consider using the ProactivePack appliance or container deployment and skip this part. See Deployment options Hardware requirements The software requires 10GB of disk space and a minimum of 4GB of RAM and 2CPU to run. Additional resources may be require...
Additional prerequisites by module
QuickQueries Prerequisites Consider using the ProactivePack appliance or container and skip this part ! See Deployment options PHP The PHP extensions of the corresponding database (mysqli, oci8, sqlsrv, pgsql) must be loaded. See corresponding sections b...
Required network ports
The following table summarizes communication ports that need to be open between the different ProactivePack components. As all ports can be configured, only the default or typical values are presented. Source Destination Port (default) ...
Installation
Consider using the ProactivePack appliance or container deployment and skip this part Server installation The contents of the package must be unzipped in DOCUMENT_ROOT/ProactivePack/ where DOCUMENT_ROOT is the ‘base directory’ of html pages on the web s...
Upgrading from version 21.05 and above
Direct upgrade is possible from version 21.05 onwards, using the ProactivePack console : - Procure the zip file corresponding to your platform and PHP version from ProactivePack support - As a ProactivePack administrator, navigate to Administra...
Upgrading from earlier versions
There is no direct upgrade path, some manual steps are involved : We assume that the current installation is under /path/current_ppack, adjust procedure accordingly. We assume the version you want to install is version XXYY Create a folder /path/ppack...
Configuration basics
Initial configuration 1. Open the ProactivePack console. By default, the “LOCAL” authentication is used. The username is “admin” and the default password is “Ppack12345” 2. Navigate to “Administration” and choose “Modules” 3. In...
Console usage
Login/Logout To logout : - Click on your avatar icon in the top toolbar - Click on the right-most “exit” button : - Close your browser completely (not just the tab used for ProactivePack) User preferences - Cl...
General administration procedures
Stopping and starting ProactivePack ProactivePack only “runs” when its web server is running. Apache on Linux The default command to stop, start, or restart the Apache server on Linux is as follows : service httpd stop|start|restart Apache on Windows By ...
General configuration
Module reference The main configuration file for ProactivePack module is $PRODUCT_HOME/config/custom/Global.conf. Parameter Description Default/typical value [Global] section functionality Used to organize the modul...
Security
Introduction The security of ProactivePack uses a system of users and groups to determine what permission users have in the product. Users are first authenticated using one of the following mecanisms : HTTP server authentication (Active Directory, htacce...
Overview
Introduction The « Quick Queries » module allows the easy generation of event graphs and reports. Reports can be generated transparently out of events stored in a cell, or events stored in a separate SQL database. To run a quick query, you must define a time...
Creating Quick Queries
Common parameters The graph type is chosen from the main selector : All types of quick queries share a series of same configuration options: The target data source, which can be a cell or the database : The Quick Queries time window, whi...