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ProactivePack is a web-based application that provides administrators and users of BMC TrueSight and BMC Helix Operations Management (BHOM) with powerful tools that will help them in their daily tasks. Various modules co-exist in the ProactivePack platform. W...

  The logical architecture of the solution is as follows.   Œ Core component The ProactivePack console is a web browser (Chrome, Internet Explorer, Firefox)  Core component The ProactivePack server is the main server...

Consider using the ProactivePack appliance or container deployment and skip this part. See Deployment options   Hardware requirements The software requires 10GB of disk space and a minimum of 4GB of RAM and 2CPU to run. Additional resources may be required ...

The following table summarizes communication ports that need to be open between the different ProactivePack components. As all ports can be configured, only the default or typical values are presented.   Source Destination Port (default) ...

QuickQueries Prerequisites Consider using the ProactivePack appliance or container and skip this part ! See Deployment options   PHP The PHP extensions of the corresponding database (mysqli, oci8, sqlsrv, pgsql) must be loaded. See corresponding sections b...

 Consider using the ProactivePack appliance or container deployment and skip this part    Server installation The contents of the package must be unzipped in DOCUMENT_ROOT/ProactivePack/ where DOCUMENT_ROOT is the ‘base directory’ of html pages on the web s...

Initial configuration       1. Open the ProactivePack console. By default, the “LOCAL” authentication is used. The username is “admin” and the default password is “Ppack12345”     2.       Navigate to “Administration” and choose “Modules” 3.       In...

Introduction The security of ProactivePack uses a system of users and groups to determine what permission users have in the product.  Users are first authenticated using one of the following mecanisms : Local authentication – simple solution where users a...

Login/Logout To logout : -          Click on your avatar icon in the top toolbar -          Click on the right-most “exit” button :   -          Close your browser completely (not just the tab used for ProactivePack)    User preferences -          Cl...