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Dashboards Dashboards let you combine several saved QuickQueries into single pages that can be set to refresh periodically. To create, select “Create new Dashboard” in the “Query Sets” page.   -          In the first screen : o   Specify the refresh rate ...

Queries and reports can be sent over email on a periodic basis. For this, open the context menu (wrench icon) for the object you would like to schedule. A dialog like below opens :     - Provide one or more email addresses separated by a comma or semic...

In order to integrate ProactivePack Dashboards or Queries in TrueSight Presentation Server, you can use the “Web Page” Dashlet in TrueSight Dashboards. The ProactivePack URL can be copied directly from the QuickQueries or Query sets menu:   Some options c...

The Quick Queries module can be used to query events from a database. In that case, events must of course be stored in that database. A script is provided under $PRODUCT_HOME/Tools/bin to enable the import of events into a database. Other mechanisms can be us...

Introduction Virtual slots allow the transformation of “real” slot values into “virtual” values – and vice versa. Virtual slots can be very powerful, but require some (limited) php coding to be configured. Virtual slots can be used e.g. for the following pur...

it is possible to configure custom actions to ease the creation of DDA entries based on events  selected in an event table report. When configured, the cross-launch will lead the user into the “add entry” dialog of an existing Data Editor module, with DDA slo...

The main configuration file for the Quick Queries module is $PRODUCT_HOME/config/custom/QuickQueries.conf. As for other configuration files, it can be edited from the ProactivePack console.   Parameter Description Default/typical value ...

All permissions must be set in the configuration file of the groups (either using the console or editing the <groupname>.conf files in $PRODUCT_HOME/security.   Permission Name Expected Value Description Configure 0 or 1 ...

The « Calendar » module provides a simple interface to generate “TIME_FRAME” objects on a target cell in TrueSight.

In order to create a timeframe, you can use the Calendar module:   Recurrence details will be needed:   The time frame name is mandatory and must be unique. Start date and duration must also be set before doing Next.   Then reccuring type must be s...

Custom parameters include : Parameter Description Default/typical value [Calendar] section CustomDDAUsingCalendars List of custom DDAs (and slot names) using calendars. This is useful to identify which calendars are “i...

The “Calendar” module requires the “View” permission to view calendars, the “Add” permission to add/modify calendars, and the “Delete” permission  to delete calendars. The “Configure” permission is required to access the module configuration dialog.   ...

The blackout management module allows the definition of event and CI blackouts from a web interface. The module has a granular security model that can be configured to precisely determine the type and duration of blackouts that users/groups can set. The modul...

In the standard object blackout, host values can be suggested in two independent ways, as shown in the screenshot below: 1.       Via the “Host” input box itself, if available (requires permission AllowBookHost) 2.       Via the “hosts” list button.     ...

Help pages In order to help users understand what they need to input, help files can be added. When available this help will be shown in ProactivePack as in the example below.     If a html file is available, then the question mark can be clicked to sho...

Custom blackout templates can be created using the using the file $PRODUCT_HOME/ /config/custom/customs_periods.cfg  A custom blackout template is made up of  2 parts: 1.       Custom blackout “macro” definition 2.       Each custom blackout item definitio...

Two main ways of communication can be used to send events to the cell and manage blackouts. Depending on architecture or security impacts one or both methods can be used. Here is a summary for each solution: Solution Communication details B...

Blackout profiles provide a simple yet powerful way to create complex blackout conditions. Multiple event conditions (e.g. on several hosts and/or objects) can be grouped together within a same profile. Once a blackout profile has been created, it can be used ...

Users who have the AllowImpactMode permission can create blackouts on Service model CI. ProactivePack then uses the standard BMC mechanisms to set/unset maintenance on a given CI. To do this : 1.       Select the “Business Service” blackout type in the “Add ...

 As for other modules, the main configuration files are in $PRODUCT_HOME/config but are overriden by the $PRODUCT_HOME/config/custom ones. Review and update the following configuration parameters. Parameter Description Default/typical valu...