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What is new in this version Global Bug fixes  LDAP/LDAPs native support for authentication Authentication forced to Local when the REST api is used and the primary authentication is SAML.  BHOM: Support for multiple tenants Blackout Management BHO...

Copyright This document and software are subject to copyright. You must not reproduce or publish this document in whole or in part for commercial gain without the prior written consent of ProactivePack SARL. You may reproduce and publish this document in whol...

ProactivePack is a web-based application that provides  IT Operations  administrators and users with powerful tools that will help them in their daily tasks. Various modules co-exist in the ProactivePack platform. While the modules share a common infrastructu...

The logical architecture of the solution is as follows. Œ Core component The ProactivePack console is a web browser (Chrome, Internet Explorer, Firefox)  Core component The ProactivePack server is the main server...

At high-level, ProactivePack can be deployed in 3 ways : The standard product installation consists in installing ProactivePack on a server provided by the customer The appliance is a pre-configured VMWare image that has the ProactivePack software preinsta...

Consider using the ProactivePack appliance or container deployment and skip this part. See Deployment options   Hardware requirements The software requires 10GB of disk space and a minimum of 4GB of RAM and 2CPU to run. Additional resources may be require...

QuickQueries Prerequisites Consider using the ProactivePack appliance or container and skip this part ! See Deployment options   PHP The PHP extensions of the corresponding database (mysqli, oci8, sqlsrv, pgsql) must be loaded. See corresponding sections b...

The following table summarizes communication ports that need to be open between the different ProactivePack components. As all ports can be configured, only the default or typical values are presented.   Source Destination Port (default) ...

 Consider using the ProactivePack appliance or container deployment and skip this part. See Deployment options    Server installation The contents of the package must be unzipped in DOCUMENT_ROOT/ProactivePack/ where DOCUMENT_ROOT is the ‘base directory’ of...

Direct upgrade is possible from any version from version 21.05 and above, using the ProactivePack console : Download the patch file Go to our download site https://dowloads.proactivepack.com Go to the "upgrade and patches" tab of the page Select the plat...

When there is no direct upgrade path, some manual steps are involved. We assume below that the current installation is under /path/current_ppack and you want to install a version XXYY Steps : Create a folder /path/ppackXXYY and unzip the new product file t...

Initial configuration Most of the steps below are not necessary if you use the ProactivePack appliance or container.       1. Open the ProactivePack console. By default, the “LOCAL” authentication is used. The username is “admin” and the default password is...

Login/Logout To logout : -          Click on your avatar icon in the top toolbar -          Click on the right-most “exit” button :   -          Close your browser completely (not just the tab used for ProactivePack)    User preferences -          Cl...