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Database import
The Quick Queries module can be used to query events from a database. In that case, events must of course be stored in that database. A script is provided under $PRODUCT_HOME/Tools/bin to enable the import of events into a database. Other mechanisms can be us...
Virtual slots
Introduction Virtual slots allow the transformation of “real” slot values into “virtual” values – and vice versa. Virtual slots can be very powerful, but require some (limited) php coding to be configured. Virtual slots can be used e.g. for the following pur...
Cross-launch
it is possible to configure custom actions to ease the creation of DDA entries based on events selected in an event table report. When configured, the cross-launch will lead the user into the “add entry” dialog of an existing Data Editor module, with DDA slo...
Module Reference - QuickQueries
The main configuration file for the Quick Queries module is $PRODUCT_HOME/config/custom/QuickQueries.conf. As for other configuration files, it can be edited from the ProactivePack console. Parameter Description Default/typical value ...
Security - QuickQueries
All permissions must be set in the configuration file of the groups (either using the console or editing the <groupname>.conf files in $PRODUCT_HOME/security. Permission Name Expected Value Description Configure 0 or 1 ...
Overview
The « Calendar » module provides a simple interface to generate “TIME_FRAME” objects on a target cell in TrueSight.
Creating a calendar
In order to create a timeframe, you can use the Calendar module: Recurrence details will be needed: The time frame name is mandatory and must be unique. Start date and duration must also be set before doing Next. Then reccuring type must be s...
Module Reference - Calendar for TrueSight
Custom parameters include : Parameter Description Default/typical value [Calendar] section CustomDDAUsingCalendars List of custom DDAs (and slot names) using calendars. This is useful to identify which calendars are “i...
Security - Calendar for TrueSight
The “Calendar” module requires the “View” permission to view calendars, the “Add” permission to add/modify calendars, and the “Delete” permission to delete calendars. The “Configure” permission is required to access the module configuration dialog. ...
Overview
The blackout management module allows the definition of event and CI blackouts from a web interface. The module has a granular security model that can be configured to precisely determine the type and duration of blackouts that users/groups can set. The modul...
Managing the host list
In the standard object blackout, host values can be suggested in two independent ways, as shown in the screenshot below: 1. Via the “Host” input box itself, if available (requires permission AllowBookHost) 2. Via the “hosts” list button. ...
Advanced configuration
Help pages In order to help users understand what they need to input, help files can be added. When available this help will be shown in ProactivePack as in the example below. If a html file is available, then the question mark can be clicked to sho...
Custom blackouts
Custom blackout templates can be created using the using the file $PRODUCT_HOME/ /config/custom/customs_periods.cfg A custom blackout template is made up of 2 parts: 1. Custom blackout “macro” definition 2. Each custom blackout item definitio...
Managing blackouts using the event API
Two main ways of communication can be used to send events to the cell and manage blackouts. Depending on architecture or security impacts one or both methods can be used. Here is a summary for each solution: Solution Communication details B...
Blackout profiles
Blackout profiles provide a simple yet powerful way to create complex blackout conditions. Multiple event conditions (e.g. on several hosts and/or objects) can be grouped together within a same profile. Once a blackout profile has been created, it can be used ...
CI blackouts
Users who have the AllowImpactMode permission can create blackouts on Service model CI. ProactivePack then uses the standard BMC mechanisms to set/unset maintenance on a given CI. To do this : 1. Select the “Business Service” blackout type in the “Add ...
Module reference - Blackout for TrueSight
As for other modules, the main configuration files are in $PRODUCT_HOME/config but are overriden by the $PRODUCT_HOME/config/custom ones. Review and update the following configuration parameters. Parameter Description Default/typical valu...
Security - Blackout for TrueSight
Parameter Description Default/Typical Values AllowActionBLACKOUT 1= Allow group to set periods only BLACKOUT mode 0= Disable group to set periods only BLACKOUT mode 0 or 1 AllowActionCLOS 1= Allow group...
Overview
Data Editor is an open, versatile module that provides: · Web-based create/update/delete capability on any cell DDA table. · Web-Based create/update/delete capability on DDEN tables (DDEN_MATCH_TABLE) · Web-based create/update/delete...
Creating a new module
You can create as many new “virtual” Data Editor modules as you need. Each virtual module will point to a specific cell and table. You must have “Configure” access to the Data Editor module to perform this operation. Navigate to ProactivePack Administration ...